To provide subject matter expertise, specific to task and deliver training and professional development for project staff in order to meet ICAO and SCAA regulations and directions. In addition, provide training and mentoring for UN, SCAA and any other non-commercial entities as directed by the client; Ensure that contractual compliance in accordance with identified KPIs is maintained and identify and exploit any and all commercial opportunities to the benefit of Olive Group. The post incumbent will be deployed in any UN operated terminals as required, reporting to the Operations Manager.
He / she will assist him/her in planning, delivering and maintaining the continuing success of the contract. He /she will do this by following established business direction and additionally providing input into the organisational structure to enable continued growth and new directions for the contract. He / she will provide a visible source of leadership, motivating and supporting the operational team to deliver the customer promise. He / she will continuously review, monitor and improve ways in which we work to ensure the highest levels of service and business performance.
To achieve these goals, the post holder will need to have supervisory experience with a real focus on customer service and staff development. A solid knowledge of AvSec procedures and regulatory framework is vital, along with the ability to forge relationships with peers and customers.